Everyone in business has worked on projects (even if you haven’t realised it). A project can be something as large as building a skyscraper or something as small as writing a blog post. You initially break down the objectives into tasks making them more manageable. You then determine what resource needs to be attached to the project and then apply this to the tasks.
Customer service isn’t limited to face-to-face contact. No matter how you look at it customers touch your business in multiple ways and you need to be prepared to help them any way you can and with the same level of friendliness, professionalism and ability to resolve any query.
Recently in the UK press there has been a lot mentioned about how websites are testing their users. Facebook and an online dating site are the ones which received press via BBC News. However, I am questioning why did it get press? Websites are living breathing organisms in my mind. Things are constantly changing to ensure better conversion rates, better engagement and ultimately more profit to the company.