stuff.co.nz – If he reveals the details of his awful holiday-rental experience, Terry Fedigan is afraid of what might happen. The rental property’s owner could sue – and win.
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Recently I tweeted some statistics which we found whilst researching the web. Now if you think about how you’re last online purchase went – did you experience anything that affected your mood?
I read an interesting piece on LinkedIn today. Paul Blunden was talking about how mobile isn’t as effective as a conversion channel as people believe.
Now this got me to thinking. If its not a “converter” then what is Mobile’s role as an influencer. Continue reading Do you know your influencers when it comes to online conversion?
Customer service isn’t limited to face-to-face contact. No matter how you look at it customers touch your business in multiple ways and you need to be prepared to help them any way you can and with the same level of friendliness, professionalism and ability to resolve any query.
Websites are your retail outlets. Imagine what the costs would be if you were to calculate the cost of a global reach with thousands of stores. Your margins would be squeezed to wafer thin. Consider your website as a shop that is the biggest as you can imagine. You may add a product group which in the real world would mean a store extension. All it means on a website is some more pages.